At the Knaus Owners AGM at Peterborough in April 2006, several members asked if part of the website could be set aside for reporting good and bad service by Knaus franchises, as there was a growing concern over the quality of service being offered once the sale had been made. This web-page is a response to that request.
If you would like to report good or bad service please sent me an email and I will update the web-page manually.
Please bear in mind that the website is open to the general public and you should be prepared to support your comments if necessary. That said, this is an opportunity to encourage certain dealers to take note of a ground-swell of current Knaus owners who have the power to influence potential future customers. I feel sure also that the Knaus Tabbert Group (manufacturers) in Germany will have an interest in your comments.
| Bouquets: |
| Paul & Sue Prebble report:
Recently had to order a part for the old girl, the van that is. I decided to use Hants and Dorset to see what their service was like. I ordered the item over the 'phone and was given the option of having it shipped to H&D and then on to me, or to get it shipped direct from Germany. I chose the latter, after all there's little to be gained in handling the item twice - other than additional cost. David Woodruffe at H&D gave great service, the credit card slip arrived the following day and the item from Germany arrived in about a week and a half. I have used the service again! While we were in Germany last year we had the misfortune to lose two windows from our Traveller 504. Following the incident (of my own stupidity) we stayed the night at Schloss Gamlitz on the border of Austria and Slovenia. Herr Melcher, the owner, was kindness personified. When we explained the problem he got onto the Internet and the 'phone and sourced two windows just 35 kilometres away in Graz. We arrived, had the windows fitted and were on our way to Croatia. Schloss Gamlitz wine is excellent, the location is lovely and Herr Melcher understands the meaning of customer service. The Knaus dealer in graz was pretty good too, once they'd stopped laughing about how I left two windows on the Autobahn somewhere near Regensburg! |
Cynthia Webb reports:
We purchased a Sunliner 658LG from Wohnmobile Center Petz in Augsburg, Germany nearly 3 years ago and at times have required various replacement parts ... ranging from rear bumper/rear window/edging sealant to a new glass cover for the sink ... each time a quick email to Christian Petz ( who
speaks perfect English) with an accompanying digital picture if
necessary has resulted in the part(s) required being couriered to our
doorstep usually within a few days at a very reasonable cost. We
have received excellent service from the family Petz since first placing
our order at the Dusseldorf Show in 2004 to today when we received our
replacement glass sink cover.
Nothing is too small or too much trouble. "Thank you
Christian". |
| Brickbats: |
Steve
& Allyson Marlow report:
Went to Lowdhams on several occasion trying to choose our first motorhome. (we live in Norwich,so some drive). Chris Cage (sales man) of Lowdhams was very helpful at all times.
We went to the show at Birmingham at the end of the year in
2005.We placed an order with Lowdhams at the show for a Sunliner 608L for
delivery in March 2006.
March soon arrived and we went to collect our New motorhome. We
had our list of things to check and everything seemed O.K. except no
electric step which was now standard on 2006 models. Lowdhams
did not know this and had to email Knaus for verification.
STUPID MISTAKE, we took delivery on the understanding that a
electric step would be fitted later.
Many phone calls were made, VERY,VERY few returned we still have not
received our step
5 MONTHS LATER.
Excuses...Sales never advised parts department for over a month.
Parts department never sent order to Knaus for over a month.
Knaus have not sent all parts. Knaus on Holiday.
Still no date.
It seems that once they have got your money and you have a problem
they don't want to know.
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